Shipping & Returns Policy

ALZOO™ offers fast, reliable shipping across the United States and Canada, with clear timelines, real-time rates, and friendly support every step of the way.

Shipping Information

Where do you ship?
We currently ship within the United States and Canada.

Carriers:
USPS, FedEx, and UPS. Options are shown at checkout.

Shipping Cost:
Mainland U.S.: Free shipping on all orders.
Canada, Alaska, Hawaii: Calculated at checkout based on weight, location, speed, and carrier.

Delivery Time:
Orders ship within 1–2 business days.
Delivery typically takes 3–7 business days depending on location.

P.O. Boxes:
Available via USPS only.

Tracking:
You’ll receive a tracking number via email once your order ships.

Lost or Damaged Packages:
Contact us immediately at Orders@alzoo-vet.com and we’ll help resolve it.

Packaging:
Orders are securely packed to protect all products during transit.

Policy Clarifications

Delivery timelines are estimates and may vary due to carriers, weather, or customs.

Responsibility transfers once the carrier accepts the shipment.

Incorrect addresses may not qualify for replacement or refund.

Refused or unclaimed packages may incur fees.

Policies may be updated at any time without notice.

Products are not a substitute for veterinary advice.

Returns, Refunds & Exchanges

Return Window:
Items may be returned within 7 days of delivery.

How to Request a Return:
Submit a contact form with your order number or email us at alzoo@ab7america.com.

Refund Timeline:
Refunds are processed within 5–7 business days after inspection.

Refund Method:
Issued to the original payment method. Shipping fees are non-refundable unless the return was due to our error.

Return Shipping:
Evaluated case-by-case.

Important Notes

Always check product compatibility for your pet before ordering.

Double-check your shipping address to avoid delays.

Unauthorized returns may not be accepted.

Check expiration dates before use for applicable products.

Product results may vary based on individual pets.

If unsure, contact us—we’re here to help.

Need Help?

Contact Our Team

Have questions about your order, returns, or shipping? Reach out anytime and we’ll guide you through it.

Contact Support